What our Customers say...
Great service & team, prompt responses, and did a great job to dry/clean up my pinhole leak damage from a pipe in the ceiling. Reconstruction was done professionally while I was able to work upstairs... they removed popcorn, replaced it with texture ceiling, and painted/cleaned it up. Recommended!
I work at a property management company. If any ask me for any recommendations on a restoration company nearby, SERVPRO of Irwindale/Baldwin Park will be the one for sure. They were at the property the next day after I reached out to them. Christina was my initial contact and throughout the entire process, she helped me set everything up, explained payments, and make sure we are on track. When our insurance adjuster wouldn't respond back to my phone calls or emails, Joe who is assigned at our property assisted me in getting a response back from them. He helped us to get the unit back on the market like the fire/water damage never happened. We are grateful to have Christina and Joe assisting us throughout this crazy journey with our insurance company.
Serv-pro in Irwindale is one of the best services I've ever had. If you ever need restoration after a fire or flood these are the people to call. Friendly staff and great pricing and quick as well!!
Coming home to a flooded bathroom was not how I expected to end my year, but with the help of Peter, he helped me with all the questions and concerns I had. Thank you Peter for being great at what you do and helping me ease through this hectic process.
There are water/fire/mold remediation companies... and then there is SERVPRO of Irwindale / Baldwin Park. This franchise is independently owned by a local family, and you really feel that personal touch when dealing with the owner, Joe.
Having the HUGE team of SERVPRO behind them allows for Joe and his crew to respond to fire & water damage emergencies quicker than the other guys. In situations like these, minutes count. That's what makes SERVPRO of Irwindale / Baldwin Park the best choice for the quickest response.
Honestly, water/fire/mold damage sucks. Joe and his team handle everything for you, from start to finish. They even deal with the insurance companies directly, which is a huge relief for most homeowners, who already have so much on their plate when accidents like this happen.
I HIGHLY recommend Joe and the SERVPRO of Irwindale / Baldwin Park team.
Recently my water heater leaked and needless to say, I had some water damage in my home...including mold. My homeowner's insurance company sent SERVPRO out to do the mold remediation. I have to say that hands down, ALL of the SERVPRO employees whom I had contact with were extremely professional and easy to get along with. Amid this Covid-19 pandemic, where they find themselves extremely busy doing Covid-19 sanitation/clean-up, I honestly felt like I too was a priority. No questions I had were too dumb to answer. Each and every one of them took their time to explain and made sure I understood the work that was to be done. It has been a long time since I have experienced such outstanding customer service. It's the little things that count: they were always on time, honest and forthcoming about the work that was to be done, and they called back if I had questions or concerns. These guys are the best!!!
SERVPRO has been super responsive for my clients that I've referred to them. I'm a Farmers Insurance Agent and I have vendors that visit my office constantly to refer business to them. I always tell them the same line "SERVPRO is my #1, if they drop the ball I'll look for someone else to complete the job." I have yet to look for someone else because SERVPRO, especially the Baldwin Park location has been on top of their game with every call. Thanks to Joe and his team for always bringing the best service to my clients.
2019 was not a good start for my family. We got hit with major disaster to our home, the floor was destroyed with the original hard wood floor from water damage under the crawlspace. The same day, I called my home insurance to file my claim, and SERVPRO sent Justin who came to my house and assessed the damage. It kind of eased the pain knowing someone is there to help you when things like this happen. SERVPRO is a Professional and Very Reliable Company. The only thing I didn't like was that my insurance doesn't cover mold so I had to pay that out of pocket, but other than that SERVPRO is 10 out of 10 in my grade.
The team was very professional and courteous.
Very satisfied. Thought each and every team member was professional. Always prompt.
Thank you so much! You guys have done a fantastic job with everything! A+
Keep up the good work!
Pete and his team were fantastic. Always on time, full of info, and very clean. I am so thankful for our SERVPRO rescue team that stayed with us for the entire process. The guys were very nice and worked with my schedule... For being stuck in a disaster, our SERVPRO team really made it much easier to deal with. Thank you!!
Their employees have excellent customer service, highly knowledgeable. They were actually always on time with the appointments. Overall, I'm fully satisfied with the service.
Justin communicated very clearly the process for remediation. I appreciated the confirmation of appointments and process from Marlene.
You guys are awesome!
Your team is perfect, an A+.
Continue the presented professionalism which makes the job process seamless. Thank you to Peter and the entire team!!
Everything was done efficiently and on time. Everyone was very helpful if needed I would use SERVPRO again and recommend them to anyone. Thank you for everything.
Justin & team were great. Hopefully we'll never have to use SERVPRO services again but if we do... you all are awesome.
I had water damage in my house and Joe was the consummate professional. He was honest, respectful, responsible, efficient and a pleasure to work with. I would HIGHLY recommended Joe to anyone who is looking for help with water or fire damage.
I recently had fire damage at my home. I truly felt like my life was over. Joe and his company were able to come so quickly and gave me hope at a new life. They worked so efficiently with my insurance company. I was able to get my family back to a normal life once again. I am so thankful for Joe and his team.
Perfect professionalism of all service reps!
We recently found out we had a leak and mold due to a builder defect. I was so scared. I spoke to a representative named Joe. He referred me to a great plumber and once the leak was repaired he sent out his crew to make my kitchen mold free....Our house is now leak free and mold free and passed inspection. I WOULD DEFINITELY USE THEM AGAIN!! (But I hope it's not necessary.) Call them if you need help, you won't be disappointed.
"[My client] was very happy with the quick response from your team and how smoothly the clean up went. When it happened, she thought she would mop up the mess and be done. She had not considered the underlying problems until we chatted. Thank you and your team for another job well done."
SERVPRO came out and attacked the problem quickly cleaning up the water. The job they did was spectacular. It seemed like a big disaster at the time but was resolved in a timely way and very professionally.
Service/work performed was great!
The crew that was sent out did an amazing job.
They were polite and professional.
Marlene is fabulous. Thank you for helping me through the process. Very efficient and friendly.
You guys are awesome. Made this horrible situation we had going on and made us feel much better that our home would be safe for our family, free of mold.
Our plumber recommended SERVPRO of Glendora/San Dimas & Irwindale/Baldwin Park for water damage we incurred from a neighbors leaking drain pipe. They arrived the same day and started work promptly. Their staff is efficient, thorough and courteous. I would enthusiastically recommend them.
Very professional and courteous!
Keep doing the good work. I am a very happy customer. We need more companies like SERVPRO. Mr. Scott and Mr. Jose did an outstanding job. Both worked excellent as a team. Also the other workers were outstanding. All the staff (who) assisted in this project need a commendation.
I am pleased with whole outcome of duct cleaning. As I mention in our meeting, you guys made it seem you weren’t even here. That’s how smoothly it went.
Great Guys! Service was awesome! They helped make a terrible incident into an easier fix.
Very knowledgeable and courteous. They were all very helpful to us and went the extra mile to address our concerns. I will definitely recommend SERVPRO Irwindale/Baldwin Park to others.
We were very impressed with the overall service we received. The workers were prompt, effective, and courteous. We felt all our needs were met in a timely manner. Thank you for helping my family repair our home.
I came home one day to find my living room flooded due to a washing machine malfunction in my next door neighbor's unit. My insurance company called SERVPRO who came out immediately, determined what needed to be done and set about doing it.
The team was thorough, paid attention to details, and was professional and friendly.
I would definitely use this company again and recommend them to others.
Keep up the good work!!
Service great, everyone very helpful!
The team arrived when they said and worked very hard, I am very impressed and satisfied with SERVPRO. I can't say thank you enough!
I will use them in the future.
Everything was really great.
Great service! Joe and Marlene were very professional.
SERVPRO Glendora/San Dimas & Irwindale/Baldwin Park staff were courteous, conscientious, friendly, professional. Upbeat following the upset of a fire.
Very professional and accommodating.
Thank you for being on time!
Mr. McCann and his staff were exceptional. After a massive water leak in my house led to extensive mold growth, I was terrified. They were true professionals. The job was done so well that I cannot thank them enough, and I would be more than happy to recommend SERVPRO to anyone else.
I can't say enough good things about SERVPRO and Joe. I called them on Christmas Eve with an emergency for a building I own where there was a busted pipe that flooded the business due to the heavy rain. He sent his crew out immediately. He and his team are great!
Very professional and accommodating.
I am absolutely happy with the service that was provided and would refer SERVPRO Glendora/San Dimas to anyone in need of their service.
The owner "SERVPRO Joe," personally saw to it that all of our needs were met. Very professional and courteous, they made sure that all of our questions and concerns were addressed.
SERVPRO Glendora/San Dimas is the best restoration company I've worked with. I'm an Insurance Agent. I have no problem referring to this location because they have always been prompt, meticulous, and forthcoming with the scope of work required to restore the damaged area. They've earned my loyalty.
Better pricing estimates up front before work begins... Staff were great. Equipment worked well. Everything dried up.
Continue with your great customer service. The staff was great. Joe was extremely helpful and answered all my questions.
Everything was really great.
Joe is truly a kind, compassionate, communicative and trustworthy person... he was always reachable by phone if I ever had a question. I truly believe that the thorough, professional, compassionate and respectful attitude of the Glendora/San Dimas team is due to the high standards and quality of character that Joe sets for his company.