Recent Posts

Southern California Storms

9/25/2017 (Permalink)

The weather in southern California this time of year proves to be perfect for beach trips, picnics, and any other summer fun. What most people don’t know is that it can also be perfect weather for thunderstorms, which can potentially be dangerous. The highest risk areas are cities in the foothills including Azusa, San Dimas, Glendora and La Verne because flooding can do the greatest amount of damage in these areas.

Thunderstorms occur most often during the warmer months and thrive under specific conditions. The two most basic elements of a thunderstorm are moisture and rapidly rising warm air. The two biggest threats associated with thunderstorms are lighting and flash floods, which are very dangerous because they can come on suddenly and cause massive amounts of damage. The presence of lighting can cause wildfires if the storm contains very little rain while flash flooding can cause property damage and great loss.

Keeping an eye on the weather forecasts will prove to be beneficial in avoiding loss from storms. Also, if your home or business does suffer from damage at the hands of a thunder storm do not hesitate to call SERVPRO of Glendora/San Dimas & Irwindale/Baldwin Park. During a storm, SERVPRO can assist by putting temporary covers on a property until the roof leaks can be properly fixed. After a storm, SERVPRO can clean-up water inside of a property that may have been caused by heavy rains.

Commercial Loss

9/25/2017 (Permalink)

Commercial Commercial Loss Our SERVPRO team working off hours to support the affected business.

Commercial Water Loss projects are generally costly not just because the expense of the restoration can be higher based on the larger size of the project, but also from the potential lost business that will be a concern if normal operations are disrupted.

SERVPRO of Glendora/San Dimas & Irwindale/Baldwin Park has been very good at working with commercial customers over the years who have been concerned that the restoration process could be expensive from the point of view that their customers will not be able to continue using the business during the recovery.    

Routinely, SERVPRO of Glendora/San Dimas & Irwindale/Baldwin Park will work with the business owner to schedule the restoration work to minimize potential lost business.    

One way to handle this challenge is to perform the restoration off peak-business-hours so normal operations can continue during the day with a minimum of impact.     We were able to arrange this work plan with Bixby Knolls Carpet in Orange California early in 2017.  They had a loss that required we set up our containment barriers after business hours, working through the night and early morning and removing the barriers so the showroom could be available to customers during the day.    The business owner was very grateful for this cooperation and experienced very little impact to their business during the restoration. 

Another way we help minimize operation losses to businesses is to schedule the recovery for extended hours, at times, performing the clean-up on a 24 hour work plan to expedite the completion.    Given circumstances where operating the business in parallel with our cleaning crews is possible, or, if there is no way to operate until the clean-up is completed, performing the restoration as quickly as possible could be a critical decision when planning the restoration work. 

In 2016, we were able to perform our restoration on the AES Inc. Manufacturing Plant in Upland by performing the restoration in parallel with the normal operations of the facility.  At the same time, AES and SERVPRO acknowledged that the AES and SERVPRO employees would be working around each other and a loss of efficiency could result to both companies.  A mutual decision was made that the most effective approach would be to work our clean-up crews on a 24/7, 7 days a week schedule until the work was completed, which minimized the overall impact to both companies.

Whatever lengths may be necessary to assist in keeping the overall cost of the loss as low as possible, SERVPRO of Glendora/San Dimas & Irwindale/Baldwin Park will do what it takes to help the customer recover from the disaster with a minimum of disruption.

Large Loss Response Teams

9/25/2017 (Permalink)

Commercial Large Loss Response Teams Our SERVPRO team at a Large Loss project site.

In the Fire and Water Restoration Industry, there are relatively small jobs that can occur in a home or business that may be easy and quick to remedy.  However, there is a common term for jobs that are much bigger, these jobs are called “Large Loss” projects.  The word loss refers back to an insurance term for property-loss or claim.

Some SERVPRO Franchises have certifications to provide emergency services specifically for restoring Large Lose projects.  These Franchises are called Large Loss Response Teams (LLRT).  For any LLRT Franchise in a metropolitan area, being prepared for a natural or man-made disaster is a continuous process.

SERVPRO of Glendora/San Dimas & Irwindale/Baldwin Park is a Certified Large Loss Response Team Franchise and is located on the Eastern perimeter of the Los Angeles Basin where approximately 10 Million residence live and work.  The number of commercial “large loss” events in a city this large occurs on a daily basis.    Also, the technical complexity of a large loss event can be extreme as the downtown districts of many communities within the LA Basin have high rise structures, reaching dozens or more floors above ground and frequently multiple stories below ground level.   The required technical capability can frequently be a critical resource and one method that SERVPRO has to quickly adapt to extraordinary cases is to have a diverse staff of subject matter experts available at any time, day or night, who can be on their way to a disaster site within hours.

Also, as a Large Loss Response Team Member, SERVPRO of Glendora/San Dimas & Irwindale Baldwin Park is ready to address potentially millions of square feet of commercial and residential properties in a disaster situation.     The very high density of property in Los Angeles creates the need to have a large inventory of reserve equipment and people to handle losses on a massive scale.  The method to handle the equipment and skilled labor requirements at this scale is to draw on stores of equipment located in strategic locations around the metropolitan area and to partner with other SERVPRO Franchises to deploy the right level of skilled Technicians and Management support.  This is our way of assuring consistent high quality service, expertise, and processes are available when major disasters strike.

SERVPRO of Glendora/San Dimas & Irwindale/Baldwin Park (LLRT) is a restoration partner you can depend on when a commercial loss occurs to a single property or on a city wide scale.

Bolsa Grande High Fire

9/25/2017 (Permalink)

Fire Damage Bolsa Grande High Fire Extensive damage in High School fire.

SERVPRO of Glendora/San Dimas received a call from the Garden Grove Unified School District about an arson fire in one of the classrooms at Bolsa Grande High School in Garden Grove, CA.    

Joe McCann arrived on the site and met with the Superintendent, principal, facilities manager and building engineer.  An unknown assailant had lit a desk on fire in classroom 219 on the South end of the 200 quad block over the weekend.  Significant fire damage was evident in classrooms 219, 217, 215, 220, and 218.  Smoke damage and water damage was found in classrooms 213, 214, and 216.  All surrounding corridors were affected with visible smoke damage.  Adjacent classrooms had very light smoke damage.  A scope of work was verified and approved by the school district.

Asbestos and lead testing was performed prior to commencement of work.  Asbestos was found in the tile floor covering and mastic below in all the classrooms.  All TL items were removed from the classrooms and inventoried.  Additional salvageable items were removed and taken to a staged cleaning area.  Once cleaned, these items were stored in portable storage units.  All Remaining debris was removed and disposed of.  Asbestos abatement to all of the flooring was performed.  All scorched block walls were ice blaster and encapsulated. A temporary roof was configured to allow the district time to continue the planning of the revitalization process already slated.   Pressure washing to the surrounding corridors was performed.   Light cleaning and air scrubbing was performed in the affected adjacent classrooms.

  The restoration process was completed in 2 and one half weeks.

Germs, They're Everywhere.

9/25/2017 (Permalink)

Kids are exposed to germs every day. Germs are part of life and building immunity, but germs can also bring unnecessary sicknesses and overexposure to contaminants like E.coli. Here are a few common places germs live that should be considered for weekly disinfecting.

Remote controls and other small electronics: Hands often aren’t washed before touching small electronics. Electronic surfaces house germs and after a few days will be holding a variety of germs from a variety of hands and places. Disinfect frequently.

Backpacks: Where does your child’s backpack sit each day? Classroom floor? Cafeteria floor? Public restroom floor? Backpack surfaces hold onto germs. So, if upon arrival home the backpack is placed on a counter, bed, or couch, these germs are being transferred to new surfaces. Backpacks should have a designated area, especially away from kitchen counters.

Sinks: Faucets, soap dispenser, or other surfaces touched before hands are cleaned should be disinfected.

Fridge handles: And other places where towels hang collect all the germs on the towel from cooking and dishes, then are left to accumulate on handles. The fridge handle is often the middle ground between food and eating and should be given frequent disinfecting.

Spring Cleaning in the Fall

9/25/2017 (Permalink)

Spring cleaning often means a “deep clean” of the long forgotten areas of our homes. We clean closets, vacuum around base boards, and replace air filters. But is "Spring" cleaning only necessary one time a year? Could there be other areas of your home needing cleaning that are being neglected until the Springtime? Possibly areas of mold growth you can help prevent? Here are a few tips for your spring fall cleaning to make it as profitable as possible.

  1. Cabinets in a kitchen can accumulate grease build up, especially those over a stove area. There are products available that offer cleaning and rejuvenating of cabinets, available at a local home improvement store.
  2. Dishwashers, while serving to clean dishes, need to be cleaned as well. Food build up can occur, leaving an odor and poor quality washing. To clean your dishwasher, first check manufacture guidelines to see if there are details of areas needing to be emptied of debris or specific solutions to use. A common way of cleaning a dishwasher is to run a cycle without dishes and a specialty cleaner instead of dish detergent. Mold can build up in crevices. 
  3. Ovens in kitchens can begin to smell of burnt food, signaling it is especially time for a cleaning. House Beautiful suggests first chipping away old food, then, spraying an oven approved cleaner, finally, wiping clean of all materials and grime.
  4. Clean your cleaning tools! Brooms often accumulate annoying dust bunnies. To ensure your floors are being swept as well as possible, dip brooms in warm, soapy water and stir around until dust bunny’s release. Another option is using the hose of your vacuum to remove debris in a broom and empty hose when finished.
  5. When was the last time your carpets were cleaned? Carpet cleaning is important not only for the look of your carpet but for the removal of dust, dirt, gasses, and other debris not easily removed by a household vacuum. Carpets should be cleaned once a year, as waiting until they appear dirty may mean never fully restoring carpets. SERVPRO of Glendora/San Dimas & Irwindale/Baldwin Park provides a variety of carpet cleaning services.

Mold Concerns

9/25/2017 (Permalink)

Mold Remediation Mold Concerns Mold found growing in a home.

Concerns with Mold

Mold spores are in the air everywhere. Inside, mold is at home in moist, dark places—like basements, bathrooms, and behind kitchen appliances—circulating via heating and air-conditioning systems. Outside, mold thrives in the woods, on fallen leaves and dead plants in the garden, and even on some grains and grasses.  

Generally, mold and people can coexist without serious concerns. However, there are some groups that need to be concerned with possible problems that come with exposure to mold.  The elderly and very young can be more vulnerable to adverse symptoms from mold exposure due to possible lower immunity to allergens, and those with respiratory conditions can be seriously affected when exposed to mold.


Mold allergies can affect us all year long and bring on nasal allergy symptoms like nasal congestion, sneezing, runny nose, itchy nose, and itchy/watery eyes.  And in serious cases, difficulty breathing.



This type of mold tends to grow on building materials like fiberboard and gypsum board, and on paper, dust, and lint. Black mold growth is a result of excessive moisture from extreme humidity, flooding or other types of water damage.


As the snow begins to melt in the spring and the ground warms up, the conditions become perfect for snow mold’s fungal spores to thrive. Snow mold comes in two varieties—grey and pink—and both can bring on nasal allergy symptoms.


Piles of rotting leaves provide the ideal conditions for mold to thrive. Leaf mold generally goes dormant in the winter but begins growing as soon as the weather warms up in the spring.

When mold is discovered inside of a business or residence, SERVPRO of Glendora/San Dimas & Irwindale Baldwin Park will be happy to provide a free inspection to help determine if mold is present and if so, propose steps to eliminate the cause and remove mold from the structure.

Water Damage in Diamond Bar, CA

9/25/2017 (Permalink)

Thursday, July 20, 2017, a fire suppression line burst in the first floor under the concrete slab of a commercial building located in Diamond Bar, California.    SERVPRO of Glendora/San Dimas & Irwindale/ Baldwin Park is called in to support Emergency Services. 

Fire Suppression lines are high pressure water lines intended to safeguard the building in the event of a fire.  Ocassionaly, these lines can break and lead to very large volumes of water being released quickly, causing a lot of damage to the building.  The rupture in Diamond Bar flooded the entire 1st floor, approximately 25,000 square feet.  The first floor of the facility is a mix of offices and open cubicles, conference rooms, lobby, and kitchen/break room areas. 

The interior/exterior of the walls of the structure are steel framed and insulated.  Standing water was found in the C-channels and the insulation was saturated.  Drywall was wet up to 24 inches throughout the facility.  Upon arrival, 2-4 inches of standing water was present throughout the first floor.  Water extraction of the entire area was performed and necessary drying equipment was set in place. 

SERVPRO of Glendora/San Dimas & Irwindale/Baldwin Park has been a “Large Loss Response Team” serving the Los Angeles Basin for many years.   This project will be expertly handled, keeping the time to get back to normal as short as possible and keeping the cost to recover as low as possible.

There is no job too big or too small for SERVPRO of Glendora/San Dimas & Irwindale/Baldwin Park.

Fire Sprinkler Failure

9/25/2017 (Permalink)

SERVPRO of Glendora/San Dimas & Irwindale/Baldwin Park received a call from a Large Loss Adjuster at Chartis Insurance.  A Fire sprinkler failed in a 15,000 sq.ft. home in La Habra heights, CA.  Crews were dispatched. 

Fire Sprinklers are standard in commercial buildings as part of current Fire Code requirements.  They are not as common in residential buildings, but are becoming more common as Fire Codes evolve in California to include residential structures.

Upon arrival, crews found that 10,000 sq.ft. of the home was affected by water damage.  Standing water was extracted and drying equipment was set.  Joe McCann arrived on site the following morning.  He met with Mr. Patel and the Large Loss Adjuster to discuss the scope of work.  The scope was agreed to and approved.  Mr. Patel mentioned he had a prior engagement and that the work must be completed in 3 day`s time.  The adjuster authorized SERVPRO to bring in any resources necessary to have the job completed in 3 days.

Swing shifts were set up with crews of 30 working day and night.  The TES equipment (TES is a unique water damage restoration system that utilizes Directed Heat Drying™ and the "Reets Evaporation Method" combining controlled heat and air flow to produce high-speed evaporation, dramatically improving the drying process for the fastest drying possible) SERVPRO uses is a trailer-mounted unit set up to optimize the commercial dehumidifiers and air movers to speed up the dry times.

The job was completed within the required time frame and the property owner and Insurance Adjuster were very pleased to have SERVPRO of Glendora/San Dimas & Irwindale/Baldwin Park on the project.

Skunk Odor Clean Up

9/25/2017 (Permalink)

SERVPRO of Glendora/San Dimas & Irwindale/Baldwin Park saves the day in an odor cleanup job in San Dimas, CA. 

A San Dimas resident contacted SERVPRO of Glendora/San Dimas & Irwindale/Baldwin Park with an overwhelming skunk odor to her facilities.  She had her building tented for termites a few days prior. A family of skunks were living under her deck outside her business and the skunks we killed by the fumigation process. Unfortunately, prior to death, the skunks sprayed multiple times around the structure. The odor made it through all available voids to the structure leaving a unbearable stench throughout the facilities. Skunk spray odor is one of the most difficult odors to remove. SERVPRO of Glendora/San Dimas & Irwindale/Baldwin Park arrived on site and immediately took charge. All contents in the structure were packed out, cleaned offsite, and stored. Insulation was removed from the attic and the duct-work was cleaned. All interior horizontal and vertical surfaces were wet cleaned. A proprietary odor treatment was utilized along with hydorxyl generators. In the end, the skunk smell was removed and we had another happy customer!